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Return & Exchange

YUSAIKA ‘s service attitude is professional and prudent to provide you with a pleasant shopping experience. Orders are reviewed before delivery to ensure good product quality. We package all items up properly to reduce the occurrence of damage, occasionally accidents happen during shipment.

We guarantee that all products sold by YUSAIKA are under stringent quality control. Please consume before the expiry date. If your products arrived do not match the order, opened, spoilage, deterioration or damage, we are happy to replace the products in your order under the 3 Days Returns Policy. Please contact customer service for the related matters right away, and include the following information:

  • Your order number
  • The details of the received faulty product
  • Attach electronic images of faulty products upon receipt

We will respond to your message as quickly as we can. In the meantime, please DO NOT throw away your faulty products. Please note that we must inspect and verify the returned goods before we make a replacement. We will ask you to send the faulty products back to us. We will arrange for a free replacement of the goods and be responsible for the return shipping costs.* All unauthorized return, we will not be processed. Thank you.

* Each order can be returned only once. Return Policy only applies to order placed on this website. Extra cost may be incurred to the customer under special circumstances. All matters and disputes are subject to the final decision of YUSAIKA.

However, return or replacement of products will not be accepted for the following conditions*:

  • Products have been received for more than 3 days
  • Products have been opened or used
  • Subjective issue, unsuitable for personal body condition and personal preference
  • Any damages caused by personal reasons (Except in accordance with damages or deterioration caused in transit)
  • Products deteriorate due to poor storage by customers
  • Free-of-charge or giveaway items

*All matters and disputes are subject to the final decision of YUSAIKA.

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