Refund policy
YUSAIKA ‘s service attitude is professional and prudent to provide you with a pleasant shopping experience. Orders are reviewed before delivery to ensure good product quality. We package all items up properly to reduce the occurrence of damage, occasionally accidents happen during shipment.
We guarantee that all products sold by YUSAIKA are under stringent quality control. Please consume before the expiry date. If your products arrived do not match the order, opened, spoilage, deterioration or damage, we are happy to replace the products in your order under the 3 Days Returns Policy. Please contact customer service for the related matters right away, and include the following information:
- Your order number
- The details of the received faulty product
- Attach electronic images of faulty products upon receipt
We will respond to your message as quickly as we can. In the meantime, please DO NOT throw away your faulty products. Please note that we must inspect and verify the returned goods before we make a replacement.
We will ask you to send the faulty products back to us. We will arrange for a free replacement of the goods and be responsible for the return shipping costs.* All unauthorized return, we will not process. Thank you.
* Each order can be returned only once. Return Policy only applies to order placed on this website. Extra cost may be incurred to the customer under special circumstances. All matters and disputes are subject to the final decision of YUSAIKA.
However, return or replacement of products will not be accepted for the following conditions*:
- Products have been received for more than 3 days
- Products have been opened or used
- Subjective issue, unsuitable for personal body condition and personal preference
- Any damages caused by personal reasons (Except in accordance with damages or deterioration caused in transit)
- Products deteriorate due to poor storage by customers
- Free-of-charge or giveaway items
*All matters and disputes are subject to the final decision of YUSAIKA.
If the goods are not successfully sent to the receiving country/address due to customs entry restrictions, other third-party transportation companies, or the sudden request for order cancellation by the customer, we do not provide any refund arrangements. we can only ship other goods or create a one-time online discount code for next online purchase.
You can either choose
1) goods of the same value or
2) goods of higher value (the difference in the price of the goods need to be paid) or
3) online discount codes with the same value as the goods.
If there are any special refund requests, the refund amount will be reduced by the transaction fees and processing fees charged by Shopify or other payment platforms (Shopify Payments: 3.0-3.6% + HKD 2.35 per transaction, the final deduction amount depends on the customer's credit card issuing location, card type, and payment method used at the time).
All deducted fees will be charged by Shopify or the relevant payment gateway, and Yusaika does not charge customers any handling fees or transaction fees.
