Shipping policy

Hello and welcome to the shipping and delivery information page! Here you can get acquainted with useful information on terms and conditions of our goods delivery.

You can purchase your items online and pick them up at our office, or ship them directly to your doorstep. Shipping is free on orders exceeding certain order amount. We use the selected carriers in the business to make sure your order gets to you on time. From the Checkout page you'll see your item description, price and details. Delivery times vary according to courier company arrangement, your selected delivery address, availability of your items and the time of day you place your order.

 


HERE ARE A FEW THINGS TO CONSIDER WHILE YOU WAIT FOR YOUR ORDER:

  • We ship within 1-2 business days, excluding some public holidays which our store might have special arrangements.
  • Shipping starts from the date you received the “Your Order Has Shipped!” email.
  • The above estimate does not include delivery time of courier company.

DELIVERY AND FEES 

Order Value

Location

Delivery

Shipping fee

Orders below 
HK$1,500

Hong Kong

Ship out after 1-2 working days

HK$70

Orders exceeding HK$1,500

Hong Kong

Ship out after 1-2 working days

HK$0 (Free shipping)

Orders below 
HK$1,500

China & Macau

Ship out after 1-2 working days

HK$80

Orders exceeding HK$1,500

China & Macau

Ship out after 1-2 working days

HK$0 (Free shipping)

Orders equaling to or below HK$2,500

Overseas Countries

Ship out after 1-2 working days

HK$320
Orders exceeding HK$2,500 Overseas Countries Ship out after 1-2 working days HK$0 (Free shipping)

All orders

Malaysia

Ship out after 1-2 working days

MYR$0 (Free shipping)

Orders equals to or below RM 1,000

Singapore

Ship out after 1-2 working days

RM 20

Orders exceeding RM 1,000

Singapore

Ship out after 1-2 working days

RM 0 (Free Shipping)

 

OTHER DETAILS ABOUT DELIVERY

Free shipping is available for all available countries/ regions for orders value exceeding certain value. You can see in your bag if your item is in stock.

The shipping cost listed in shopping cart/ checkout page shall be final.

 

ORDERS DELIVERED TO OVERSEAS 

YUSAIKA has been especially designed by YUSAIKA for customers using its online shopping services. Items sold at YUSAIKA are intended for personal use only. Customs penalties, charges, delay or other expenses incurred as a result of an action by customs will be charged to the consignee along with any applicable duty or tax, YUSAIKA will not have or accept any liability, obligation or responsibility whatsoever for any loss or damage.

Any purchase made by using the online shopping services on this site is subject to and governed by the YUSAIKA Online Shopping Terms and Conditions. The purchased products shall be accepted by the customer entirely at the Customer's own risk. You are considered the importer of record when ordering from YUSAIKA.

In the country that items in which you are receiving, you must comply with all the laws and requirements. You will need to bear for custom clearance including but not limited to import duties and/or taxes, clearance delays, any additional charges and import licence register or application that your orders maybe subject to.

YUSAIKA would not be responsible for any liabilities or any responsibilities for any fees, charges, delays, licenses and/or document works of your ordered goods in accordance with constantly updated local customs laws and/or duties and taxes.

Customs policies and custom clearance time frame vary widely from country to country and in some special occasions it may take up to 1.5 months for custom clearance (e.g. in USA).

Please contact with your local customs office for further information before placing order if any doubt. Regarding refunds for overseas countries, YUSAIKA do not accept request due to the high postage fee. Thank you.